Syllabus (BUSINESS ADMINISTRATION)

Course Type: ME-6

Semester: 5

Course Code: BBBAMEB35T

Course Title: Management Information System

(L-P-Tu): 3-0-1

Credit: 4

Practical/Theory: Theory

Course Objective: Course objectives The course will introduce students to get a comprehensive knowledge and understanding on why information systems are so important today for business and management, evaluate the role of the major types of information systems, assess the impact of the Internet and Internet technology on business electronic commerce and electronic business.

Learning Outcome: Course outcomes Upon completion of this course, students will be able to understand the basic concepts, types, process, strategies, importance and technologies used in the field of management information systems and their linkage towards organisation.

SEMESTER-V

MINOR POOL-II

Paper 2: Management Information System

(4 Credits)

Course objectives

The course will introduce students to get a comprehensive knowledge and understanding on why information systems are so important today for business and management, evaluate the role of the major types of information systems, assess the impact of the Internet and Internet technology on business electronic commerce and electronic business.

Course outcomes

Upon completion of this course, students will be able to understand the basic concepts, types, process, strategies, importance and technologies used in the field of management information systems and their linkage towards organisation.

Course Content

Unit 1: Computer System (Lectures: 10)

Introduction to computer technology, Computer System Concepts, Types of Computer Systems, Computer System Concepts, Memory (Primary Storage, Secondary Storage, Cache), CPU-Central Processing Unit, Hardware (input Devices, output Devices, Software and its Classification, Types of Computer System.

Unit 2: Foundation of Information System (Lectures: 15)

Data, Data processing, Information, Information System, Characteristics of Information System, Need of Information Systems in Business, Fundamental Resources of Information System, Potential Risks for Information System, Types of Information System(TPS,MIS,DSS,ESS),Definition, objectives of MIS, Characteristics, Applications of MIS, Benefits and Limitations of MIS, Approaches of MIS Development, Implementations of MIS, System Development Life Cycle (SDLC) and its Stages, Success and Failure of MIS.

Unit 3: Telecommunication and Network (Lectures: 10)

Networking the Enterprise, The Concept of a Network, The Business value of Telecommunications Networks, Types of Telecommunications Networks, Telecommunications Media, Network Topologies, Trends in Telecommunications.

Unit 4: Data Resource Management and Decision Support System (Lectures: 10)

Fundamental Data Concepts, Database structures, Database Development, Types of Databases, Technical Foundation of Database Management, Data warehouses and Data Mining, Decision Support in Business, Decision Structures, Decision Support Trends Decision Support Systems, online Analytical Processing. Using Decision support systems.

Unit 5: Business Applications (Lectures: 15)

E-business systems, Customer Relationship Management Customer Relationship Management CRM, Three Phases of CRM. Benefits and Challenges of CRM, Trends in CRM, Enterprise Resource Planning; Enterprise Resource Planning ERP Benefits and Challenges of ERP, Trends in ERP supply Chain Management SCM, Roles of SCM, Benefits and Challenges of SCM, Trends in SCM, E-commerce Systems; E-Commerce and its scope, Essential E-Commerce Processes, Electronic Payment Processes

Suggested Readings:

Jawadekar, W. S., Management Information System, Tata McGraw Hill

O’Brien, J. A, Marakas, G. M. Management Information systems, McGraw Hill, New Work.

Kelkar, S. A., Management Information Systems: Concise Study, PHI.

Kenneth, C. L. Jane P. L Management Information Systems, Pearson Education New Jersey

Tesone, D. F. Hospitality Information System & E-commerce John Wiley & Sons, New Jersey